God forbid, you must change your flight to another week, or move a flight one day. Travelocity is the most frustrating corporation to deal with if you have to change any travel plans, whatsoever...
I just wanted to modify a reservation. It took four calls and each took at least 20 min to on hold listening to the crap music The customer service people can barely speak English and they were useless. Do I blame them? No. They try to make a living and they were trained this way, to worn customers away.
I had to change my date; Travelocity charges; $280 to change the flight and $3,300 fare difference. And yes you read that right, (originally ticket cost $1,013.95). I explained that I can buy a one way ticket with one stop for $959 and two stops for $729 so how he can they justify a $3,300 fare difference?
Ive asked them to send me an email confirming these details but Travelocity policy is they can not send me an email. I asked for supervisor, but he was too busy to talk to me. He called me after one hour and verbally confirmed the same but could not confirm by email. I spent 3 hours on the phone - JOHN, KATHIE DAVIDSON, GARSON and GERALD (obviously phony names).
I bought travel insurance through Travelocity, and when I mentioned this they seemed clueless, and I was shocked at the lack of help they offered other than saying "so sorry. Travelocity blamed the airlines, but I finally decided to call the airlines directly and within 15 minutes they offered to rebook the ticket for less than $680.
Was that expensive? Maybe, but still better than $3,300 $280 for rebooking through Travelocity. Its simply the shameless Travelocity greedy policy, to accept our money and put a wall of Customer Service between us and the unscrupulous Travelocity management.
Travelocity took our money, but took no responsibility for resolving the situation. I've used Expedia, Orbits and Hotwire for years and had great experiences with all of them so far. Travelocity customer service is a joke and is unfortunately beyond incompetent. My advice - shop around and find the best ticket price then book with that airline directly.
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