I called Delta Airlines to inquire about 3 plane tickets leaving from Newark Liberty International Airport on December 26th. The flight was to arrive in Minneapolis Int. Airport the same day.
When I tried to purchase the tickets, Delta said my card had been declined. This happened 3 times. After the 3rd attempt, they advised me to call my credit card company (PayPal) and figure out why the card was being declined. They stated that after I received approval from my card company, I could call back within 24 hours and receive the same price for these tickets.
I told Delta Airlines at that point that I was terminating the transaction and did not want to purchase the tickets.
A few weeks later, I found out in an email that Delta mysteriously was able to run the card later that night around 2am, and the card was approved. Yet I never told them to run the card. In fact, I stated in the phone conversation that the transaction was terminated.
I called Delta Airlines, and they refused to work with me in any way besides a credit voucher good for their airline. If that was not going to work, they requested that I take up a dispute with my card company (PayPal).
I called PayPal and started the dispute for a chargeback.
When PayPal sent me a confirmation email, it was a mass-produced email from someone by the name of Sarah. This email was automatically directed into a spam folder of mine, which I was not able to view. So I did not reply within the time frame indicated in the email.
I received another email on the 10th of Feb. stating that my case had been closed due to no reply.
I called PayPal immediately and spoke with Brian, who resent the email the same day and verbally stated that if I replied to his email within 24 hours, the chargeback would start back up and the provisional credit which had been deducted from my PayPal balance would be reinstated for review.
I never received the provisional credit again and was out 927.00 for 3 plane tickets that PayPal specifically stated not to take flight for, as this would directly end my dispute.
After 3 weeks of 1-2 hour phone conversations, PayPal came up with 5 different excuses as to why they will not reopen the dispute, even though they understand Delta was not given permission to run my card.
PayPal has a large marketing team that makes the buyer and seller feel so safe by advertising protection when using their card, yet I have never felt so taken advantage of in my life. I now have a family who has never seen their family in Minnesota, and I am out almost 1000 dollars. PayPal said that at this point, if I try to contact them through email or telephone, it will not help the situation in any way.
I need help, and PayPal needs to be stopped, as the crooks are taking advantage of this situation and it is escalating more and more every day as I see more and more complaints online.
Please, someone help me take down this internet giant.
I can't wait for payback, PayPal.
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