I recently traveled on Delta Airlines. I can tell you from past experiences that they are not my first choice. But sometimes you have to take what you can get. Unfortunately, they lived up to my poor opinion of them yet another time.
I checked in 24 hours prior to my flight online. I paid for one bag via credit card and thought I was good to go. The next morning when I went to check my bag in at the airport, the clerk insisted I had not paid for it. Rather than stand there and argue, I paid again, figuring that it was possible it didn't go through the first time.
The next day I checked my credit card and low and behold, two separate charges for my bag. I immediately emailed Delta and requested a refund. The response I got was a form email basically saying we can't find the duplicate charges. Please send this and this and fax this and this and we'll look into it. Good grief! The charges are on my credit card, they showed up a day after they were charged. There is no excuse for Delta to not be able to find any sign of the transactions.
I ended up emailing Delta again, none to happy about the response. I sent them transaction numbers for both charges. I then got a response saying they would credit my account for the extra charge but it may take a while. Why is it when I pay, the charge shows up very quickly? But when it's a credit situation, it can take weeks for it to show up.
I can't say that I'm surprised at this incident. Delta continuously has issues. Given a choice, I would never use them. Unfortunately, I don't always have that choice. And again, unfortunately, they continue to make me wish I did!
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