I received a voucher in the mail with a discount amount on a vacation package. I called to get information about vacation package June and was told that this is a one time offer. I told the person that I wanted to talk to my husband about the vacation package before I purchased the package. I was told that if I did not take the offer that I could not later on. After being put under pressure I gave in and gave them my credit card information. After I gave them my credit card number, I asked them where do I send the voucher? I was told to throw it away that I did not need it. I asked them why did they sent it to me if it was not any good.
I asked that the transaction be canceled because I felt that I was misled and that they misrepresented themselves. I was told that the transaction could not be canceled and that if I did not paid the other $698.00 that I would lose the $698.00 that I had just put on my credit card. I called my credit card company after I could not get them to cancel.
I called Ramada Inn several times and could not get any results. When I got my statement there was a unauthorized charge plus the $698.00. After I received brochures from Ramada Inn I called again and they would not cancel. After several attempts I finally talked to someone who scheduled me to hear my recording of the conversation. When I called and asked to hear the recording I was denied and I asked to speak to a Supervisor. She said that I could not listen to the recording. I told her that I was scheduled to hear the recording because I was told different information from what the brochure read and that I did not know that this was a time-share, because I was never told that it was. She said that I had 5 days to cancel after I received brochure and I told that I tried to but I was denied.
This chard is still on my card which is Citibank, because they refused to stop transaction and I called them after I talked to Ramada Inn.
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