We got ripped off by this company about 3 years ago - Thanks to my father in law who brought over the information he was sent in the mail. We bought the package, thinking that $698 was for 2 adults.
In February my husband got orders to Iraq for 6 months. During his tour he emailed me and asked me to contact Ramada to find out how much time we had left to take our trip, because we would only have about a month when he got back.
When I called they told me that we had until March to book our trip, but that we still owed $698 for the second person. This sounded a bit steep, we have went on many vacations using "last minute deal" websites and we have gotten round trips to Las Vegas (from Georgia) for a low at $300/person, including air fair. When I asked for information on places we could stay I knew immediately from the names that the hotels were "garbage" and we would never stay in some of the places. So I told the rep that we would not be able to take our vacation due to my husbands situation in Iraq and I told her that I wanted to cancel it. And I got the spill about no refunds.
I attempted many times after that to get a refund on the $698 but was very unsuccessful. My husband and I agreed that we would rather call it a loss than to loss more money on a vacation like this.
About 2 months ago Ramada called my house and my husband answered. They told him that his vacation had expired and asked if he wanted to go ahead and renew it, being that he had no recollection of the original conversation we had about this company he told them yes and gave his Credit Card number. Another $876. Then called me and said "we are going on a cruise"
After we talked it over and I reminded him of the $698, he called the company and told them he wanted a refund. He was told that you have to wait for a package in the mail before you can cancel. (In the package it says you have 3 days to cancel) And then he was told, "You are not eligible for a full refund"
When we received the package - 17 days later - I called the company again, this time I was told that we needed to call the company within the first 3 days. This rep was very rude, and told me that I should have called within the first 3 days. And I told him that my husband did, (but of course he had no record of that)
I told him that according to FLA law he had to refund our money if we called within 30 days - and he said "We have our own laws!"
At this point I am very frustrated with this whole situation, so I took the advice of Denise - Groves, Texas, and send 6 letters, certified mail. Within 48 hours of receiving the package Ramada Plaza Resorts had fully refunded our Credit Card.
Then about a week later we received a letter FLA consumer affairs, stating the situation was under investigation. Then another letter from Ramada Plaza Resorts stating they were sorry for any inconvenience we had suffered.
THANK YOU RIP OFF REPORT AND
SPECIALLY THANK YOU DENISE FROM Groves, Texas - I wouldn't have known where to start without your advice
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