I received a mailer about ramada plaza resorts all-inclusive vacation package. I called about and was pleased with the description of the vacation and the price.
I agreed to purchase the package and put down an initial payment by visa of $349.00. I got home that evening and my wife said to get a refund.
The next day I called and asked for my refund and was told that I could not get one and that it was non-refundable. I argued this to no avail.
When my package arrived a few weeks later with my confirmation sheets, brochure and video, I read in the brochre that a refund was available within 3 days of purchase of the package. I called them back and they once again stated that it was non-refundable.
I let them know that I was told I could not get a refund within my so-called grace period for refunds. I recently called them back and they still will not cooperate. They still try to get me to upgrade.
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