This was a letter recently sent to the Sandals resort after my wife and I spent a week there in which was to be our 25th anniversary celebration. Their answer was very short and dismissive, you can see attached.
Is there anything we can do about this situation, it was a very uncomfortable and miserable vacation. We would like to see this never happens to anyone else again, and that they are aware of the room situation in this resort.
Thank you.
Sandals regency hotel/st. Lucia
My wife and I spent our 25th anniversary at Sandals Resort (Regency) in St. Lucia, and it was a disaster! ~!
They failed to let us know their rooms were in apparent need of renovation, their furniture was old and chipped, the sofa was very faded old, dirty and ready to be thrown out, my wife would not sit on it unless we covered it up with large towels first.
Which still would not been bad, excerpt that their very old and torn mattress had FLEAS, YES, FLEAS! My wife and I were bitten so bad we went to the hotel nurse, while she had the room sprayed it did little. We felt so uncomfortable in this room, we had to have it sprayed the next day, and the day after. We made our situation known to our butlers, but there was little she could do about the situation. We came home and after a few days had to fogged and sprayed our entire bedroom and closets apparently we somehow managed to bring them back with us in our suitcases.
We would like to see them be more honest with their customers, and to let them decide for themselves if they want to spend this kind of money on a hotel which is in dire need of renovation and a flea bag: Especially since is so far from home and once you are there you are trapped. I will assure you that I travel a lot with my business, and I have never been in a hotel where I felt more uncomfortable and unkempt as theirs.
While this was supposed to have been a memorable vacation for my wife and I, which we saved a very long time fork we spent an entire week being miserable and scratching, and not wanting to spend time in the room.
Please do not recommend this hotel, they advertise it as a great deal, is not until you get there that you realize the deplorable conditions of the rooms, and since most of these are young honey moon couples, they just accept it, DON'T ACCEPT IT, FIGHT BACK!
Thank you
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