I booked a vacation to the Beaches/Sandals Negril Jamaica Resort for a family vacation. We departed on 15 September and returned on 19 September. For the amount of money ($3000) that we spent the resort accommodations were horrible.
The Beaches resort was very old, run down and the rooms were very tiny and dirty. Beaches makes it look like a great resort with the pictures in the advertisements and the web site, but Beaches is fooling people with pictures that do not reflect the current depictions and conditions of the resort.
We lost the first day and a half with waiting at the airport for resort transportion, long drive from the airport to the resort and trying to resolve the issues below with the resort. I talked to at least six different families who experienced similar problems with their rooms and resort accommodations.
Below is a list of the problems that we experience at the Beaches Resort in Negril, Jamaica:
The rooms are extremely noisy and humid. They appears to have no insulation. The air conditioner in the rooms had a strong moldy smell. The beds were dirty with food crumbs and stains in it when we checked in. The floors were so filthy that our socks were black from walking on floor within minutes. The toilet and hot water did not work on several occasions.
There were large cockroaches in the room and I was told by a service guy from the resort that the resort has a rat problem.
The food did not taste good and left uncovered with flies landing on it.
The shallowest pool was four feet three inches deep. My child could not stand up in the pool. The Kid pool was for babies (four inches deep). This is suppose to be a resort for kids.
Poor customer service with no sense of urgency and poor attitudes. (especially on arrival).
The hour and a half drive from airport to resort was not mentioned when booking the trip.
Kid Kamp Center (Children area) dirty, messy and smelly (Staff not friendly nor energetic).
Fitness Center and the majority of resort (restaurants) outside in very hot and humid climate.
Only two of the five restaurants were opened.
This vacation to Beaches Negril was supposed to be the best vacation that we had ever taken. It turned out to be the worse. I can not truly express in words the dissatisfaction that we experienced on this vacation! The best part of the vacation was the ocean/beach, which was not part of the resort. Please do not make the same mistake that we did!
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