I tried to cancel trip several months ago. Matter of fact last year. They charged $150.00 when I first set it up. I tried to cancel, said it was to late & I wouldn't get a refund. Told me I had a year to go. I said my husband was going to have surgery and we couldn't go. I've been called over and over again. I was told I would be chgd $50.00 dollars at that time.
On August 8 they called me and I told them again I would have to cancel this time my mother was going in the hospital on the 11th, there was no way I could take a trip. I spoke with I believe a girl name Crystal, not sure. She said she would make a note of my call and show I canceled. I said I wanted to be taken off the list.
Then I called the 888-685-0042 number back to see if it was really canceled. This time it was a guy, he said there was no record of my call. He would take care of the matter and make note I called, again. Then he said he was connecting me to the head of the cancelization dept. I left a msg on his answer machine gave my name, my PID #1958424, for Las Vegas for 8-21, & reason for canceling.
Well then I get a call on 8-20. Calling about the trip this time, it was Lisa, I explained, I talked to a girl and guy on the 8th. She said she was going to charge me $25.00 fee. I told her, "no way, I did everything I could to get it canceled, if they chg my account I would get them for fraud. She said the same as the others. I got a letter today the 10th stating the same they would chg me $25.00 and a night chg fo the hotel fee. Can you help to stop the fraud?
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