Feedback Property # 14610 In lansing, IL is deplorable. I arrive 12/29 at 4:19 am very tired from traveling all night from Texas. Did not inspect the room, and just needed to get some sleep before an early morning appointment. I checked out and found that I needed to be in Lansing until Sunday morning so, I went back to the hotel and was given a room with no heat in the dead of winter. No telephone was in the room.
I to go to the front desk several times to ask for towels and ask that some one please come and fix the heating problem. Well, after an hour and 30 minutes I requested my money be returned and I would just go to another hotel. They refused to refund my money, and I told them that I was going to report this location to there corporate office.
I am a manager for Kraft Foods and travel frequently and I have never seen a franchise in such bad conditions. I have also reported the Howard Johnson hotel chains to our travel department, and ask that none of the fanchise facilities ever be used for our company travel. If any one need to or would like to contact me please feel free to use my email address or contact me by telephone. I am still requesting an inspection of this facility and my money refunded.
0 comments