Complaint / Review
Howard Johnson International, Inc
HoJo's Unresponsiveness

I had a problem with the Howard Johnson - Detroit Metro Airport and the shuttle service they use for their "Lodge, Park & Fly" package. I was ripped off by the shuttle company (Hotel Connections, Inc.) and the hotel was unresponsibe to my complaint, made both by phone and certified mail. So I complained to the parent company, Howard Johnson International, Inc. A Ms. Tara Efraimson in Customer Care merely referrd me back to the local motel, because "Each Howard Johnson facility is independently owned and operated by licensees." So traveller beware: HoJo's doesn't stand behind their product despite the fancy sign out front. Seemingly their brand name means nothing. And as for any Detroit Metro Airport hotel that uses the Hotel Connections shuttle service: my advice is to stay somewhere else.