Usacomplaints.com » Traveling & Tourism » Complaint / Review: Hotels.com - They neglected to send me change of flight information. #265161

Complaint / Review
Hotels.com
They neglected to send me change of flight information

My husband and I scheduled a hotel room and a flight to NYC on New Years Eve. The flight was supposed to leave at 6:00 pm on 12/31/07. We got to the airport around 3:30 thinking we had time to get something to eat before boarding. Well, were we surprised. Our flight left at 4:00 and it was the last flight of the day. Fortunately, US Airways called and had the plane held until we got there.

Luckily, we got to NYC on time and everything was fine until the next morning when we called the airline trying to find out if our flight was leaving on time, which was 12:00 noon, going back to DC. We were told our flight number was a flight from Charlotte, NC to Boston, MA. When we got to the airport two hours earlier than our flight time, we were told that the flight number Hotels.com had given us was wrong. We got the right flight number and found out that it was leaving at 12:00. I would never, ever book with Hotels.com again.


Offender: Hotels.com

Country: USA   State: Nationwide
Site:

Category: Traveling & Tourism

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