I flew into Denver for my mothers open heart surgery. Due to the fact that she lives in a small Nebraska town and had to come to Denver for her surgery, I needed to find a motel to stay at for 8 to 12 weeks, one that was close to the medical center she was at, one that she could stay at when released by the hospital until she could safely go home and one that would be cost effective. I went to the Motel 6.
The desk clerk left a lot to be desired, and in hindsight I realize that if the rooms held the appearance that she did, I would not be able to stay in one anyway. She looked as if she had slept in her clothing. Her hair was unkempt, I do not think she owns a tooth brush. She was certainly out of place in the customer service field.
I arrived at the motel about 12:30 in the morning. The lobby was closed so I went inside to the night window. There was a man standing there with a pit-bull on a chain speaking to the desk clerk. As soon as I opened the door, the dog lunged for me, growling and barking. It caught my coat but did not rip it. The owner of the dog gave the chain a swift jerk and said to me "Damn, you can't be moving like that around my dog, he will tear you a new a$".
He took the dog and stood by the door I had just came through maybe 10 feet from the check in window. Not far enough away from me. I asked the desk clerk if she could ask the man to move the dog away from me, maybe take it outside. She sucked her teeth, looked at me up and down and said that she has known that dog since it was a baby and it was harmless she then added, "What are you afraid of? The dog or the black man holding the dog." I have no idea what made her say something like that.
She flat refused to ask the man to step outside with the dog until I could get checked in. People were opening their doors to see what was going on in the hallway. She simply did not care that this vicious animal was not only trying to get to me, but was barking non stop waking up customers as well. I pointed that out to her, she said "F* them if they don't like it they can get their sorry a$es out of my motel."
The dog took another shot at me and the desk clerk as well as the owner started laughing as if someone had told a funny joke.
I asked to speak to the manager. She told me that she is the onsite manager, the ONLY manager and then asked me if I had a problem with that.
When I asked for the manager the guy did take the dog outside.indicating to me that he did not want to get into trouble or to get her into trouble.
I asked the desk clerk for her name, she did not have on a name tag. She told me I did not need her name.
I saw the man and the dog coming down the hall from the opposite end. He went around to another door and was coming back. When he got to the end of the hall I was at, he stopped in front of a door that someone was in about 15 feet from me. The dog was still barking and the person inside the room opened the door.
The guy with the dog told him to get back in his room or he could get bit. She had just told me that she had known this dog since it was a puppy and it wouldn"t bite anyone.
I turned to walk away and she said, Have a good night Ms. Dog the Bounty Hunter I could not believe what I just heard. Both of them were laughing as hard as they could over that remark. I asked her to repeat what she had said. She said, " You heard me the first time." Under her breath she said "Are you deaf you white ho."
I called the next day (Saturday) to try and speak to a manager, as I knew that the person from the night before was seriously lacking a lot of things it would take to be a manager, personal hygiene first on the list. I was told the next day that the manager can not be disturbed on the weekend unless it was an emergency such as a "fire, homicide or drug bust".
I left my number; he/she has never called me back. I also called Motel 6 direct at 800-466-8356. I told the customer service rep. Exactly what had taken place. She was very aloof and actually asked me what I had said or done to give the desk clerk the impression that I am prejudice. I told her that the fact of the matter was that I was not the one that was prejudice; it was the clerk and very possibly her friend with the dog. Realizing I had a good point she dropped that subject all together.
Trying to get the conversation headed off into another direction she informed me that Motel 6 has a pet policy; 1 pet per guest room.
I pointed out to her that the dog was not in a room, had it been it would not have been trying to attack me.
These people are something else. From the slob looking desk clerk to the manager that will not return phone calls.
The parking lot was dimly lit, it has a lot of trash and broken glass in it; the garbage can by the night check in door was over flowing into the path of the door; the first floor appeared to be a non smoking floor judging by the no smoking signs on the door, yet it reeked of stale cigarettes and that old motel smell. The hall had trash in it by doors, dirty sheets and towels we sitting right along side if the Just a nasty place to be, with people working there that are not up to par by any human standard.
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