Usacomplaints.com » Traveling & Tourism » Complaint / Review: Expedia - They advertised a motel on their website as a 3 star but the motel put us in a occupied room, cracked smoke filled, & a mouse in the room.internet. #251273

Complaint / Review
Expedia
They advertised a motel on their website as a 3 star but the motel put us in a occupied room, cracked smoke filled, & a mouse in the room.internet

We booked a motel (vagabond/albuquerque) through expedia, which they advertised as a 3 star. We were first given a key to an occupied room, the second room was the scene of a crack bust by the cops, the third room had a mouse. They kept trying to give us another room & when we called expedia they repeated their offer. After three room we weren't interested in a fourth. Expedia offer to book us in another motel but the area was booked. They asked me for a town, since i wasn't from nm i asked them to find a room close to albuquerque. After repeating that i needed to name a town i suggested gallup, not knowing how far from albuquerque this was. We passed several towns that had hotel's available but since expedia had charged my friends credit card we had to continue to drive, they sent us to gallup which was 131 miles. At 1014pm we had to drive this distance to a best western. The clerk there told us that a female guest had been running down the interstate naked, the cops were called.


Offender: Expedia

Country: USA
Site:

Category: Traveling & Tourism

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