My husband and I attended a presentation for United Vacation Network in March. During the presentation, we were told repeatedly that UVN specializes in cruises and that we would be able to purchase cruises at huge discounts through them. They also provided 2 weeks per year that can be used at any resort in the world for $399 per week for a one-bedroom.
I have tried 3 times to book travel through United Vacation Network, but have been unsuccessful. I tried to book a cruise the first 2 times, but was given prices that were about $800 per person higher than what I could find on the internet. I also could not get them to return my phone calls for weeks. The agent finally told me that they do not specialize in cruises, and that whoever told me that was incorrect. I then spoke to the manager and asked to cancel my membership and get a refund, but was repeatedly threatened by the fact that they have a lawyer and I signed a contract, and that they will take me to court and force me to pay. I told them that the contract required me to pay, and it required them to provide a service that they were not providing, but that did not change.
I later faxed them a request to use one of my "weeks" to book a resort in Hawaii for January, but all they did was provide me a partial list of hotels in the area and their rates. When I reminded them that I was trying to use one of my "weeks", they did not contact me again.
I have paid over $4500 for this membership and have tried 3 times to book travel though them, but have been unsuccessful every time. We now know that this was a scam, and now that they have our money, they no longer care about providing the service they promised. Although their new manager, Christy seems nice and promises to provide good service, she fails to deliver and has also been unable to get me any discount travel.
This company may have promised discounted travel, but does not deliver on that promise.
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