I wanted to make reservations for my brother who was going on his honeymoon and wanted to go to lake tahoe, So I went into ORBITZ and found they have hotel by the name of TRADEWINDS HOTEL, with this really nice room it had jacuzzy tub and very nice for $38.00. So I booked the suit, when they got there it was a peasant room, it was two full beds in a plain room, NOT what was on the internet.
They told them the room they wanted was more they said fine we will pay it (they just drove 18 hrs from salt lake city utah to tahoe) the hotel told them that they were out of that room, and refused to give them their money back the have paid for the room already! The were stuck in tahoe so they had to pay $140.00 a night for another hotel, I called ORBITZ and they ingnore and told me they were not responsible and told me to file a Email to cust advocate and this people have not called, then I called the hotel and they called me every name and Hang UP! On me. I am outraged this is clearly a "bait & Switch" practice which is totally illegal in the USA I am going to be darn if i am going to let them get away with that!!! WE HAVE TO MAKE THEM PAY!!!
Leslie
Taylorsville, Utah
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