I recently had to fly from Harrisburg, Pennsylvania to Dallas, Texas as my father was on his death bed. Naturally I had to book my flight for the same day. I attempted to do so online. Everytime I clicked purchase it wouldn't go through and would give me a new, higher price for the fare.
I ended up calling to book the flight. The call center in India (yes, it was that obvious) said that Delta didn't offer bereivement fares. I was desperate, so I booked the flight at a cost of over $1000.
After the funeral, when I returned to Harrisburg, I again asked about bereivement fares, this time at the ticket counter in the Harrisburg airport. The ticket agents said that they did offer bereivement fares, but that it wasn't worth it since it wasn't 50% off.in my opinion, at a ticket price of over $1000 a 5% discount would be worth it.
When I filed a complaint with Delta's customer service, I didn't get a reply for three weeks. I was then told that I should have bought my ticket online with their Simplifares. The Delta website has no mention of Simplifares on the home page. I don't know how I was supposed to book something that is not mentioned on the website, and when I tried to book a regular fare on the website it wouldn't go through.
What compounds my disgust with Delta is the fact that my late father was an airline pilot. He received the Order of Dedalian Award for Civilian Air Safety in 1973 for his successful landing of an airplane that was crippled by blown hydrolic line that ripped a whole in a wing of the plane.
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