Hello, I too was mislead and decieved by Ramada Plaza Resorts. I received the $1600 voucher in the mail in March I called the number and was suckered in by the supposedly wonderful package. My fiance and I are on a budget and figured this was a good way to travel and still stya within our price range.
The package we got was for Ft. Lauderdale, 2 day cruise to the Bahamas, Orlando, Puerto Vallerto, Las Vegas and Williamsburg, VA. We put $698 as the initial down payment on the phone, because of course, if you hang up to think about it, you miss out. We were to pay the port taxes of $478 at least 2 months before traveling.
When we received the additional package information in the mail about 2 weeks later, we didn't even look at it, as we had 18 months to travel. When we decided on a travel date and had the money to pay the port taxes, we called and scheduled our trip. This is when we were told about our "sub-compact" rental car; I'd never heard of such a class before!
Anyway, I asked about cancelling at this point, I was told we were not able to cancel but could pick a different date, blah, blah, blah... So, we paid for the remainder of the trip on June 10. I felt very uneasy by now and when I got off the phone, I immediately Googled Ramada Plaza Resorts and low and behold... All I found were reports after reports of people who'd been ripped off! I don't know why we didn't look online before, that was a huge mistake on our part.
The next day I called the Ramada Plaza Resort number again and asked to cancel I was told that I couldn't, no supervisor was available, nor could I be upgraded. That evening I called my credit card company and disputed the two charges on my account. I located the letter used by Denise from Groves, TX on 10/14. I altered the letter to fit my situation, leaving in all the legalese. I sent the letter certified to all the parties listed and also sent a copy to my credit card company. I mailed the letter on June 19 and received ALL FUNDS back in my account within 10 days! Thank you Denise! Good luck to everyone else!
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