I went online to book a vacation on expedia.com after talking to several travel agents about the same trip. It was extremely important that my husband and I purchased a cancellation waiver that covered cancellation for any reason. I told this to the booking agent over the phone on expedia.com. I told him that I may need to cancel the trip therefore I needed the waiver. He said fine and sold me the waiver. He neglected to tell me that the airfaire was a 'published fare' and therefore non-cancellable. I tried to resolve this issue with several managers and customer service agents and they all are telling me that he has a script that was read at the time of my purchase and I must have been told about the airfare. I know that I was not told. Basically, they are saying that I have no recourse but to accept their terms.
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