I took the GLI-3469 bus from Boston on last October 6 (Sunday). It was supposed to leave at 5:45 pm, instead it left at 6:00 pm. Moreover, we had to stop in Connecticut because of a problem at one of the bus tires. The driver told us we had to wait 1,2 or 4 hours (he didn't know exactly) for another bus to come and take us. At the end we waited 3 hours there, and I got to White Plains at 2:10 am on Monday morning, instead of at 11:35 pm on Sunday night! I believe this trip took way too long. I think every passenger experiencing such a trip should be eligible for a ticket refund!
I'll not take Greyhound bus anymore if they will not do anything about this situation, and I'll tell everybody about my experience so that they will lose potentially not just me, but also other customers!
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