Beware of of booking any reservations with Travelocity. Obviously they are in the business to make money and that's exactly what they do, at the expense of customer satisfaction.
I booked a Flight, Hotel, and Car rental through Travelocity back in Novemeber 2004.
I had a family situation which precluded me from making my travels. I understood that cancellation of the flight would be difficult so my expectations were already level set. Cancellation of the renal car was easy.
However, when it came to the Hotel, that was a different story.
Travelocity kept the entire amount, $304.26 for my reservation with Holiday Inn, Ventura Blvd. I incurred a cancelleation penalty of the full amount.
This is currently in dispute. However, I am willing to take a step further and pursue legal action.
In the mean time. Avoid Travelocity and seek out alternate revervation agents. I will never ues them again and will continue to recommend alternate agencies to my friends, family, co-workers, and anyother individuals I run across.
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