Complaint Description:
I accidentally scheduled my ticket one week later than I should have. Greyhound has absolutely no provision to change the ticket. Late last night I scheduled a trip to Dallas. I should have scheduled for Friday, 8/23 to return Monday, 8/26. I accidentally scheduled 8/30 to return 9/2. I did this online. This morning, 8/7, I called to get the ticket changed. They will do absolutely nothing, not even for a fee. On the ticket is this statement: "NO REFUND, SUBJECT TO A FEE, IF VALID FOR EXCHANGE" The total cost of this ticket is lost! The agent informed me that I should just use the ticket as it is printed, for the days scheduled. This travel is NOT for leisure, I have scheduled meetings to attend and cannot change everyone else's plans around this ticket! If I could afford to travel some other way I would, but now I can't afford to travel at all! This should be illegal and there should be some provision. I am not trying to change the schedule at the last minute, I am willing to pay a small fee if necessary.
Your Desired Resolution:
I would like a round trip ticket from Birmingham, Al to Dallas, Tx, departing 8/23 2:00am and returning 8/26 8:25am.
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