I want to tell you about an instance I had this week. I will not be using Orbitz again (Up until this week, I spend about $1000 per week under your site). I fly frequently and have never had as much trouble as I have had since using Orbitz. I had cancelled an airline ticket a few months back and called last week to redeem it for a one way flight. After an hour on the phone with a representative that could not find the flight I was looking for on their site, he was finally able to process the redemption, took an additional $105 of my money and sent me a confirmation for my flight. I showed up at the airport today to catch my redeemed flight and could not check in at the kiosk, after spending 40 minutes in line, I was issued a boarding pass and sent on my way. As I went to board the flight, the airline informed me that my ticket was not valid. They then called the airline to find out that the representative from Orbitz had not sent over the confirmation to the airline.By this point it was too late for them to hold the plane. I watched my plane leave without me on the Friday before a holiday weekend and was told I had to call Orbitz since it was their error. I am still sitting on hold with Orbitz now and have been for an hour and a half. They told me they could rebook me for a charge and get me home by tomorrow evening. Unacceptable! I asked for a refund which will I was told is not applicable and I am now stuck paying additional money to get home. If you want a company with great customer service who delivers a reliable product... Do not use orbitz!
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