I brought my daughter to see New York, all the way from California, for the first time in her young life, (a freshman in high school), for the week after Christmas 2012 and through New Years.
From the beginning of my stay, I was disappointed with the condition of the room. The bathroom was, less than the clean standards I am used to in hotels. As well, the bed was extremely hard, the heater in the room was inconsistent throughout the trip... Often VERY LOUD & blowing cold air (very unpleasant in December in New Jersey).
I tried to address these issues with the front desk but was more often than not, unable to get anyone to answer the phone. I was left with asking the hotel house cleaning staff in the halls to have management call me, they NEVER DID. I made several attempts to deal directly with the front desk but again, there was often no one there.
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