Usacomplaints.com » Telecommunications » Complaint / Review: Verizon Wireless - Incompetent customer service. #704213

Complaint / Review
Verizon Wireless
Incompetent customer service

I'm fairly individual with people also it requires a ton for me personally to inflate. Enter verizon brokers. I'd put an internet purchase to get a new telephone update plus some components. (these things weren't available by however, but accessible online). I obtained a confirmation mail after which I discover later the purchase was terminated with no clarification. I try again having a unique cost process. Again, verification email after which right after a cancellation mail. I contact customer support and also the broker doesn't have idea why that occurred. (there is nothing wrong on my finish with charge card or verizon consideration - no amounts on each one of these). Therefore broker indicates divorce the purchase into telephone and components. An incident was sold-out to ensure that would need to be requested at another period. Okay good. I spot the purchases within the telephone and recommend him of the diverse delivery address since I have would not maintain to signal for that deals. Anything gets joined and broker provides me order quantities. Two nights later I examine the order rank online, concept claims there's no such purchase quantity, please contact customer support. I eventually get following range and get the deals the next day. Quite happy with the cargo.

Each day or two later, the situation I needed before is abruptly in-stock again and so I requested that online again (an error once more). Purchase established after which terminated later. I try once again and again purchase established, subsequently terminated. I contact verizon AGAIN, broker was of NO AID at-all, nothing like the very first broker I talked to. She managed to get appear that it had been my issue/mistake and did not provide any ideas or aid. I hung-up cause I really couldnot remain on the telephone with this particular individual. Afterwards, I contact again to put an order by having an adviser. Purchase established. Bundle must appear within two times in the delivery address you supplied. Two times move and that I verify rank online. No such order quantity. I contact verizon again and also the broker stated there is no following range however but it was delivered today and it will be there in two times. Broker had no idea why it had beennot delivered out two days before. Okay good. Not a problem so long as it had been delivered out. Each day AFTER it was designed to appear, I contact verizon AGAIN, broker claims it had been delivered back to factory and it has no idea why which I ought to contact the fraud department. At this time, I Have had it with Verizon. I contact the fraud department and broker claims it had been terminated and delivered back once again to the factory because of deceptive feeling since the delivery address did not complement the tackle on my bill. Yes, I'm conscious of that, I verbally informed the brokers within the telephone to deliver it there. They will have all confirmed who I had been by requesting me issues everytime I called in. Then Your broker informs me to contact the one who terminated the purchase immediately. Phone would go to voicemail and that I am fuming and quit on speaking with these folks.in the place of calling me straight about fraud feeling, they simply do without informing me. I'm totally disgusted with all of the telephone brokers at verizon. If you're able to, PREVENT CALLING IN and proceed straight to the shop despite the fact that there is none near by.


Offender: Verizon Wireless

Country: USA

Category: Telecommunications

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