Usacomplaints.com » Electronics and household app. » Complaint / Review: Verizon Wireless - Screwed up order - TWICE!. #652990

Complaint / Review
Verizon Wireless
Screwed up order - TWICE!

I had been entitled to a brand new telephone on the Friday. I put the purchase for my new telephone since I was informed I really could have Sunday shipping - I never might have requested within the telephone if which wasnot a choice, I'd have eliminated from shop to shop to obtain the telephone I'd like in-stock if required, since I needed the weekend to find it out. No, I had been guaranteed repeatedly (since I kept wondering, for confirmation) that I'd have my telephone sent on Sunday (who understood Sunday shipping endured? Yay! Approximately I considered.)

Obtained the e-mail verification about the purchase, visited about the following link, and discovered it had been planned to become shipped on Friday, by 10:30am. NOT what I had been guaranteed, not what I requested.

Named customer support again, described the problem, and was handed apologies but advised nothing might be completed at that time... Might get 48-72 hours to stop that purchase since it had previously started the delivery method. I told them which wasnot appropriate, and since I have currently have been billed for that telephone on my charge card, they had a need to repair it. I gave them 3 choices: 1 - to stop that purchase and start a brand new one, with Sunday delivery (since I had been again guaranteed that it had been feasible, which the very first customer support broker joined the incorrect delivery rule); 2 - to return my cash - TODAY - and so I might get into a shop to purchase one; or 3 - to permit me togo right into a shop to purchase one, and statement it to my Verizon consideration and so I would not need to spend again. I had been guaranteed the telephone could be in my own hands-on Sunday, and that's what I anticipated them to complete.

After being positioned on store many times, and requesting that the boss become involved, I had been ultimately informed they'd have the ability to stop the very first purchase and also have it delivered back again to them, where moment I'd be returned the initial cost. They produced a brand new purchase, and "waived the Sunday shipping charge, because of the miscommunication"... This telephone could be charged to my bill. And that I might get the telephone on Sunday, as initially requested.

However when I obtained the following/verification order for that 2nd purchase, and visited FedExis website - I had been informed there is approximately shipping day/period of 3pm on Friday. AGAIN?! No, it can not be. There should me some error.

Phone customer support all over again - 3rd period in 24hours - to discover the problem. Yes, the idiots working the telephone lines for Verizon screwed-up my purchase again. The 2nd purchase, produced completely to repair the delivery errror created the very first time around, had THE SAME ERROR. Two *bleep* who cannot execute the fundamental capabilities of the work? Well, again, I informed the supervisor included (the 2nd boss, the 3rd telephone call) to repair it. Stop the purchase. I would among the Verizon shops to obtain my telephone nowadays, and I would be permitted to statement it to my consideration since I've previously settled you $300 & I'm going to be damned if Iam investing yet another penny. No, no alternative. Why? Since the next telephone was charged to my consideration, to repair the mistake in the first-order.

Which means you people have royally screwed me over. I simply need to wait until Friday, I obtained nothing that I had been guaranteed, and that I am really discussing delivery the telephone back when it will arrived at me and rescheduling my support. Its not worthwhile to fit in with "the Verizon neighborhood" whenever you cannot trust the *bleep*is manning the handles. Would you actually need GEDs to work-in among the callcenters? Are former students of specific training plans transitioned into customer support functions with Verizon? Exactly why is it so difficult to simply provide on which you guarantee? Twice?!


Offender: Verizon Wireless

Country: USA

Category: Electronics and household app.

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