Within hours of having my new phone it was actually shut off all ready. I called the customer service and was promptly transferred to India, a very unpleasant surprise. I tried to explain to them what had happened, communication was rather difficult... Even when they could understand they had no idea what to do. They kept telling me that I haven't paid my bill and my phone was shut off for this reason. I explained to them I just received the phone that day and how could it possibly be a late payment when I've never had a bill yet, which to most people is pretty self explanatory. To make a long story short somehow they lost my credit card payment even though when I check my credit card statement it's been paid and I got a confirmation number and received the phone. It obviously was paid... But trying to explain such a simple thing was much harder than I anticipated not only the complete lack of communication but the complete incompetence of the department, no one knew how to do anything I was put on hold numerous times and hung up on. I actually haven't written down all the times they have shut it off, because I keep thinking there sure to see the problem? I call them up and have to explain the same thing again, over and over... Day after day. I have been told numerous times that I have to send a copy of the credit card statement to them, which I have.in fact 4 times The third time I faxed it, I even called right back and asked them to go to the fax machine and confirm they got, they said they had received it and they would contact me and 3 to 4 days. Well I never head anything from then again so I called back, and I got the same story “They never received the statement... Please fax it to them and they will get back to me in 3 to 4 days? ” Now the phone's been off since April 26... I've called and called numerous times with the same results every time... How is it my fault if your company lost my payment, I made it... You received it and lost it.
Phone is still off, has been for the last ten days.
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