I am being billed for a $200 early termination fee that I do not owe because I never requested to terminate my contract. My T-Mobile account was temporarily interrupted in June. I was told by T-Mobile Customer Relations (1-800-TMOBILE) on 8/27/04 that if they receive a payment of $120.86 by September 9 my service would be restored. I mailed a payment of $120.86, check #376, on 9/6/04, it was received in T-Mobile's office on 9/7/04 and it cleared my bank on 9/10/04. Since I placed my payment in a certified United States mailbox on 9/6/04, according to the law, technically it was really received by T-Mobile on 9/6/04. Due to the fact that my payment was received before the deadline that I was given I should not be receiving a bill for a $200 early termination fee just because it took T-Mobile several days to put it thorough their bank account.
I called T-Mobile on 9/11/04 and spoke with Jennifer at the South East Call Center 10, she told me that my payment had been credited to my account, she received the account back from Bay Area Credit and my service would be restored on 9/15/04. This did not happen and I called back on 9/18/04 and was told that there was no record of Jennifer telling me that my service would be restored. Furthermore, I was told that someone at T-Mobile reviewed the account on 9/17/04 and restoration was denied. T-Mobile and I made a verbal contract that if T-Mobile received my payment by September 9 my service would be restored.
I have called T-Mobile's customer care number (1-800-TMOBILE) numerous times since 9/18/04 and I have been treated rudely by each and every representative. T-Mobile's representatives are the rudest, nastiest and most unpleasant people that I have ever dealt with.in many cases I was denied to speak to a supervisor, and in the three cases when I did speak to a supervisor, their attitudes are worse than the representatives. They all were mean and unhelpful and hung up on me, especially a supervisor named Quinn (employee #2823063). He was the rudest person that I have dealt with so far. I spoke to Quinn on 12/28/04 at approximately 11:04am EST. Quinn stated that he was a supervisor but I find this very hard to believe because he was extremely rude.
When Quinn got on the phone he was immediately hostile and already had the attitude that he was going to refuse to help me before he even heard what I had to say. As soon as he got on the phone he said, "Didn't you hear what my rep just told you?" I asked Quinn to fax me a letter stating that my account with T-Mobile was paid in full. Quinn stated that he did not fax those requests, it was T-Mobile's policy that they were to be mailed only. When I asked Quinn to explain why this was the case since my payment was made over the phone, in a nasty and condescending way he stated that "I had a hard time understanding what he was saying." He also stated that I "should have thought about getting my letter before I let my account go into collections" and "there is nothing else he can help me with" then he hung up on me. The bill has now been paid since 12/13/04, a bill that I should not have been billed for in the first place, and I am requesting a paid in full letter to be faxed to me and I am denied this simple request. I am tired of the incompetence of T-Mobile and their employees, I am tired of the unfair billing practices that T-Mobile participates in and I am tired of the rude and nasty employees that T-Mobile hires.
I finally decided to put my dispute in writing and I sent it to T-Mobile Customer Care at P. O Box 37380, Albuquerque, NM 87176-7380. T-Mobile has ignored my dispute and has not even acknowledged my letter.instead, they sent me another bill and then Bay Area Credit, the collection company that they use, also sent me a bill.
Aishah
Ellenwood, Georgia
U.S.A.
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