My Total Choice Visa expired 09/05 when I called the company to see where my new card was they said that it was in the mail and they sent it a month ago. So I had to cancel a card I never got to get another new one. I waited and waited... Still no card. I called back and did the same thing reported it again. Since I had moved with the second card I didn't think anything of it. Still got no card. I called and they said that I had to call it in stolen again and wait. I told them no and that I wanted to speak to a manager. I was refused and given another number to report this. When I called this other number for lost and stolen cards they said the card was never re issued in the first place and told me what to tell Total when I called back. I called back and told them. Now I got another story.
My card payment now was late and they stopped my card. No one called or no letter or payment statement was sent. I already had given the operator for Total a phone call and gave them 3 months worth of checks. The operator said that they didn't have bill pay yet and appologized and said she would call me when that three months was up... Guess not. So I explained I hadn't received anything and paid everything I owed to Total. They said they would again for the 4th wonderful time and 3 months later send me this card. I called back 10 days after still not receiving this card. I almost fell down when they told me what they did. They said that I didn't get reissued another card because of my deliquant payment which was already taken care of and explained... The total operator from the previous conversation told me all was well nothing would be against me and mind you this isn't my fault. I even had a m anager confirm after all of this from the last time. They said it got refused not only because of non payment but because of a credit collection... WHAT!!! I told them to cancel this card and give me confirmation. Which they could not... I have to call back at a later time. I can't believe this. The only thing that I did wrong was to pick this card. These people should not be able to do business. I needed this to build my credit. I could have really used this credit card. Please please please don't choose this company. They have messed up 4 times. I kept my cool until the 4th time. These peole know where they can put their card. Payments were made never missed one payment before. They lost good business and now they are going to be reported!
Jodilynn
deltona, Florida
U.S.A.
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