Beginning in November Centurylink started trying out to 14 calendar days to publish internet bill funds to my bill. Just before this I'd usually plan payments via my lenderis internet bill-pay program (they are doing digital exchanges, not inspections) about four or five times prior to the deadline. I never had an issue within the many years spending online through my lender.in December I observed a late demand on my Oct statement which have been compensated prior to the deadline. I handled customer support plus they ultimately fixed the issue and supported out the late charge.
In December I named them per week after I Would created the cost, simply to be informed they'd not obtained it (and also the deadline was each dayapproximately absent). It just happened again in Jan and Feb. 2011. Every time I'd to call-in to inform them I Would previously settled the statement, then send a duplicate of my lenderis evidence of cost info. After every round of telephone calls and faxes the consideration was acknowledged inside the following week, long following the deadline.
The client support people (the only real people I will really speak with) can't describe it, but just apologize. I have handled administrators more often than once, each one of these investing in having somebody at "Corporate Money" contact me back by having an explanation or quality. I am still waiting after three months going back guarantee to become satisfied.
I called customer support nowadays to check on the acct balance. No payment received 13 days after transaction. A boss mentioned they've had issues because the "move to some new payment program in Sept" which the accounts receivable people are significantly behind in attempting to solve the clutter. It's been recommended that I spend my charges earlier. So just how long must it consider for an electric cost to-go through? 2 weeks is actually inadequate. The consultant intimated that it'd be quicker/more trusted easily settled by charge card within the telephone or employed Centurylinkis own online billpay system. That could be worth taking into consideration aside from a preceding client repetition acknowledging they were likewise having issues running funds through their very own internet billpay program.
Having spent 30 years INSIDE IT, I completely enjoy the problems that may happen when changing in one info/payment administration program to a different. Our sympathies to Centurylink. Nevertheless, like a client, this isn't appropriate. No body may contact me back as guaranteed and that I've needed to continue doing this situation each month simply to guarantee my credit does not obtain a black-eye which I-donot need to pay-what I-donot owe.
I am prepared to fire Centurylink (not for bad support however for anemic customer support and poor sales) and opt for a wire ISP support and VOIP.
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