On December 29 I placed a call to Ms. Barnes in the Business dept to have my business phone moved to my home and become a 2nd phone line for fax machine. (my business was disbanding). I was assured that this serviced would be turned on no later than noon on January 14 and the old number would not be disconnected before the move.
On January 7 I called again to make sure everything was a go and spoke with Nina who also got Dory on the line. They assured me that the number was set to moved and it would take place on Jan 13 and explained the charges to me.
Well, on Jan 13, I phone AT&T because the old location was showing busy signal but still no line at the new location of my home. I spoke with Jason who not only guaranteed me that it would be working, but talked me into doing direct tv. After waiting again for several more hours I still did not have the 251 633-8266 number working for 2nd line, I called back. This time I got Mr. Bennett in LA. Well, Mr. Bennett decided that it was best if I canceled my direct tv and did U Verse with AT& T because of the promotion of the 2nd line. So I did with the understanding and guarantee that the line would be working the day 14th. Well, guess what it did not. On the afternoon of the 14th I called back and spoke with Linda in the DSL dept in West Virgina #N1DFTDK3 and she assured me that if I would be patient it would be up and running on the 20th, the same day as the U Verse and she waived the charges of moving the phone and hook up during th conversation due to the fact this had fallen under At&t fault and not mine.
Now, Today 20th U Verse shows up and hooks up everything and gives my 2nd line an entire different phone number. My second line was to be 251 633-8266 as promised since the 29th day of Dec because that has always been my old office number and I was able to move it with no problems guaranteed. I HAVE HAD NOTHING BUT PROBLEMS and now I am being told that I cannot have my number back because AT&T disconnected it before putting it to the new location. And then on another call we were told we had to win the number back. Then on another call with the tech here today I was told that I had to pay a bill of the disconnect and move before I could get the number that was to be here, and then there would be no guarantees.
What is this mess???
I want the number I have always had for my second line and I want it ASAP. I want the fees to be waived just like I was told to due to your errors.
As of today I have spoke with 20 different AT&T people on the phone and had one tech at my home for 9 hrs and still no correct phone line.
Please help me ASAP. HELP ASAP!!!
My contact number is 251 510-2138
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