Please see-the notice I've delivered to your associate organization Asurion. I really hope that you'll rethink continuing to permit this kind of inexperienced group represent you. I'm very literally in the stage after I am prepared to stop my Verizon support since I NEVER wish to have to cope with these folks again. EASILY really obtain my telephone on Friday, I'll have now been with no telephone for 5 times. That is totally inappropriate. - thanks,
I've never obtained worse customer support. The first support wasn't poor, I obtained an upgraded telephone your day after processing a claim… excellent job…. Aside from the truth that the alternative telephone was faulty! After spending and time about the telephone having a Sr. Technology at Verizon looking to get the telephone to function I named your client “care” middle.
The girl who responded my phone was exceedingly rude. She constantly abandoned me while I had been attempting to clarify my scenario to her. After I requested to consult with her boss she stated “sure, I will move you, but she’s simply likely to inform you the precise factor I’m informing you” is this type of disrespectful way
The boss was no further useful. I had been informed from the boss that she couldn't deliver my telephone for Sunday shipping! Therefore today, due to your company’s failure to deliver me a functional phone-in the very first location, I've togo all weekend with no phone?
Finally, when she set the state to get a minute telephone in to the program she stated “oh, take a look at that, I WILL contain it shipped on Sunday! ”
How can a “supervisor” not understand this?
After I received the automatic mail using the advantages tracking number I obviously followed the cargo.
Once The deal hadn’t actually been pick up at your service by late morning, I named your organization again. I had been informed that “the advantages site doesn’t update automatically” which the bundle have been selected-up!
I could not think that I had been really being LIED TO!!! But, the lady informing me this merely declined to complete something but keep repeating this rest
Imagine my rage after I woke up this day and followed the bundle again in order to discover the bundle that the boss GUARANTEED me I'd obtain NOWADAYS, was just acquired from your own service NOWADAYS!
The one thing that the “Customer Service” individuals are really proficient at says what “I apologize”.
I assume one to return the price of my deductible instantly. I'd obtain an apology to be subjected to this exceptionally annoying situation… but I’ve had significantly more than my load of apologies from people of the organization.
I'll be delivering Verizon a duplicate of the mail so they know about the kind of people they're using the services of. I’ve been a Verizon client for more than 20 years and that I am really conscious of the truth that you're not managing their clients in ways that'll be appropriate for them.
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