I visited verizon to repair my completely new rim surprise. They stated I had a need to receive it through my insurance because it seemed the telephone had gotten some humidity. I discussed the telephone wasn't operating right, although I did so have it only a little moist going for a picture on the road towards the shop. The lady wasn't prepared to pay attention to me whatsoever. Good, I obtain the # for Assurion, document a state. They deliver me an upgraded telephone that's damaged. The telephone includes a real deficiency. I'm compelled to hold back through all of the automatic program, and finally reach a person support representative that's unaware. She clearly has zero-knowledge of the phone as she's having me troubleshoot the telephone... As though it's likely to repair the actual deficiency. I eventually encourage them to deliver me an upgraded, it comes, which is also damaged. Again I contact Assurion, feel the same automatic program, reach a who again doesn't have actual understanding of the unit she's attempting to trouble-shoot. Ultimately they inform me, they CAn't deliver me an upgraded telephone, when I have two telephones today. They'll deliver me an upgraded when after they have their telephones back. This really is definitely crazy, I claim my situation using the lady, request her boss (Keith) he claims this is their plan and there's no way around it. I've to become with no telephone, for that weekend. I clarify this isn't my issue, I spend them to guarantee my telephone, when all-they do is send me faulty replacement telephones, this causes large issues for me personally. I work my company with this specific rim, and that I realize your plan. Nevertheless, should you deliver me two faulty telephones, that's not my issue. I required a telephone be delivered to me tomorrow... No-go. I'd to talk to Dave next... Same offer. He assured me they delivered me two completely new telephones so that they are performing their component. I discussed the quality of the telephones is anything he must occupy with rim, not me. I am with no phone, and am however with no phone. I requested to talk to his chef and he'd not provide me her range. He's making me contact him back tomorrow, and have to talk to her. That is absurd. I've been spending these folks $12 per month going back 4 decades to guarantee my telephones, and not used their solutions. Since I want them, they've been only a frustration. Customer support that's no idea, and administration that's reluctant and helpless to assist. No aid from Verizon, or assurion. Being a company seller myself, this really is completely unnacceptable. The one thing you may be "guaranteed" of with one of these people who you'll not get that which you purchase. Ths is how they handle among their "VIP" clients.
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