The next is just a notice towards the chairman of ATT, that may not be sent to the tackle ATT outlined within their Yearly Report to Stockholders –could function as the inadequacy of the USPS or even the paperwork of ATT
The data delivered to him and also the extra records following are prolonged but ideally may function as:
1. A CAUTION not to conduct business with ATT
2. Ideas of issues do should you created the error I did so and chose to conduct business with ATT shortly
4-20
AT&T Corporate Practices
Sanantonio, Texas 78299-2933
Dear Mr. Stephenson:
I've never in my own 57 years experienced it essential to create an executive of the business to protest, but friend AT&T deserves some specific interest. Regardless of warnings from just about everyone I talked with (neighbors & entrepreneurs throughout Kansas City city) within the last year I went with AT&T to get a bundle support. You'll visit a area of the battle I've had in the past 3 months surrounded. Used to do not detail every occasion and that I should acknowledge that my last two calls for your organization on April 8th weren't one of the most enjoyable. I'm attaching a few examples of info although not worrying you with anything I've.
For That most part in my opinion you've really devoted individuals operating the leading lines. Nevertheless, what's apparent is the fact that the swollen bureaucracy that's AT&T has inexperienced, senior-level professionals at the helm. I understand that I'm a stickler for depth, nevertheless, easily had a Senior Executive VP employed by me that didn't possess the minds to determine the clutter that's your customer support region, installment department, payment department, after which had the private gear (you realize where) to ignore the administration that produced it I'd ignore him/her in a heartbeat with limited payment. Additionally easily were a panel person in that company and had a boss that didn't solve the problem I'd ignore them.
You seriously should employ someone to three people who do-nothing but discover why your corporate documentation stops folks from achieving easy job. When they created a connection using the people about the front-line, paid attention to them, then brainstormed some options, they might produce radical improvements. A maximum of 2 yrs of the best people performing that and you will sometime possess a business that's effective so that as pleasant as SBC before greed set in.
Individually, I've never handled this kind of inefficient company in my own life. The connected substance was delivered to the Kansas Corporation Commission and from the period you're scanning this I'm really particular AT&T may have solved this problem. What I'll never comprehend is just why it'd to make the journey to this time. Frequently if somebody might have simply delivered a note towards the worker I formerly talked with we may took care of it, but all-they might state was they'd no method to do this. Additionally, please be aware that at-one stage they might email me and have me to get a legitimate mail to understand just how to bill me. Since friend indicates you've an incredibly troublesome business that's charging you (no people the customer) a lot of money.
Truly, (authorized and delivered) delivered as undeliverable — tackle originated from stockholders statement.
Criticism data delivered to KS Company Percentage as preliminary issue started with controlled support:
(it was delivered to ATT Chm additionally with notice above)
I've ultimately determined the only method to solve what's ostensibly a-3 month struggle with ATT is by visiting you. I've invested more than 5 hours about the telephone with ATT throughout that period. Most of the calls I've recorded occasions and times, plus title and worker quantity (not that obtaining that does worthwhile for follow up together). I'll make an effort to simply provide you with the fundamentals which all began having a have to decrease price along with a choice to set up a combined wire, telephone, & online sites.in planning to get this done we chose to remove one extra phone-line first while identifying which organization to opt for. I would like to state since there have been just 2 factors in the end this I remained with ATT and truly regret that choice produced in late Feb. One cause was to keep the exact same current email address, another was to obtain mixed support as ATT was (for just one year) $20.00 monthly more affordable than other two accessible companies. Points 1 through 9 here are background of previous 3 months, leftover problems might be observed in details 10 to 12.
On 1-21 I put an order regarding consideration 913-1. This consideration had two telephone lines onto it: 913-9 and 913-4. About the point closing in 4 I also had a higher speed online sites for $35.00.
1. I requested that line 9 be turn off successful January 26.
2. to get this done they had a need to create 913-4 whilst the consideration # and move payment of online sites to that particular point.
3. Point 9 was stopped as requested
4. On about 1-28-09, I obtained postcard stating I'd required payment address change (because it stated easily had put an order to stop support I really could ignore—I dismissed.
5. On 2-13-09 obtained 2nd postcard. Named customer support to confirm that anything would be charged properly since I have had obtained these 2 cards.informed simply regular process anything was good.
6. On Sunday, the 23rd of Feb I obtained a contact from ATT regarding my web service and declaring that I should give a legitimate email (yes they simply emailed me) or mailing address to be able to bill me for my online sites. They'd simply experimented with bill me which consideration was shut (point closing in 9).
7. February 24th I called ATT. I told them the issue and required that I get anything written down. This demand directed me through numerous divisions where we really fundamentally discovered the actual issue. Somehow they might email me in the present e-mail but had a classic current email address on document from once the unique purchase for ATT online sites was requested 6 years earlier. Atleast we believed which was the issue. I actually do have records of individuals spoken to that particular evening. Main point here is they might not email me that it had been resolved or might plan permit them to send me a published record that was solved, consequently issue extended.
8. The very first woman I talked with about the 24th provided me a “closer coupon”, a $100 Credit card, for the difficulty I'd and stated after I was prepared to combine support easily opt for ATT to allow her understand by calling her administrators quantity. Because this appeared to be solved I named that quantity on Feb 25th to-order fresh support for another consideration 913-8. It got 3 calls before she named me to back again to spot the purchase. Granted I ought to have drawn the plug subsequently and eliminated with another person.
9. February 26th, I put the purchase for Cable Television service, web service, and telephone service to become proven to displace telephone bill 913-8 (likely to ATT u verse). I had been advised to hold back to stop 913-4 till after new support proven in occasion anything went wrong with mount. They didn't display or contact evening these were to install—said they required one more order—turns out they required online sites on 913-4 ended first. This getting more telephone calls from me, but ultimately solved.
10. All this to make the journey to this: they nevertheless can't work out how to bill me for that online sites which was on consideration 913-9 from January 21st until new support proven on March 6th. Numerous telephone calls have now been designed to help them. It's not that I care when they actually obtain cash only at that point—but I don't need them delivering anything towards the credit agencies declaring the statement is outstanding when it's them that may not appear to bill me.
11. Additionally fresh problem once they founded the brand new support (u verse) (these were to set up one recipient included in the bottom charge and include one recipient for one more television. The very first statement appeared and there is a fee for 2 extra devices at $7.00 monthly along with a prorated sum from March 6th to March 15th of $2.10. I sent emails they delivered back stated phone or send mail back or even solved. I sent mail back, never noticed from their store, so-called.
12. Phone positioned on 4-8-9 and spoke with Ryan employee # mmm who said a credit would appear on my next bill for $9.10 plus some tax adjustment credit. The $9.10 seemed although not tax modification (I don’t treatment) however they switched right around and charged me to get a minute recipient again ($7.00) about the statement obtained Sunday, April 18—which means calling them over and over but receiving only lies. Atleast in today’s email (4-20-09) I obtained the reimbursement credit about the canceled 913-9, and following a handful of telephone calls I might ultimately get the $125.00 refund and also the $100.00 sooner discount I had been guaranteed (once they first emailed me that it had been accessible nothing was accessible and again I'd to contact them on April 8th). I truly believe that easily was a senior or somebody who might lay out for them-they might simply work only a large scam.
I regret being forced to bother you with this specific but am truly fed up with needing to contact therefore often, being guaranteed it's being looked after after which nothing happening. I've copies of claims, some typed records plus some scribbled notes in the event you require them.
Kansas Corp Fee was on it within a few minutes
The next subsequently occurred:
Records on ATT reaction to KCC notice RATE 20 to 24
Obtained telephone reaction from KCC office at 10:45 A.M., she required authorization to deliver my doc straight to ATT, I mentioned do it now. She explained when I'd not noticed from ATT by next Friday to contact her back.
Received phone at 10:24 A.M. May 21, from Molly in ATT Government practices the Government Appeals study assistance group is likely to be researching and he or she is likely to be receiving back again to me.
Subsequently at4:24 P.M. CDT April 21, a Carolyn named in the Government Appeals group. Her concept stated that they'd start the evaluation procedure and mentioned that I'd a summary of specifics. She quit a call-back quantity of:
Ms. D named Friday, April 23. On first phone she originally advised me the problem using the aged online sites had been already looked after being an change have been created on final statement. I informed her it'd not but so long as she supplied me having a notice having said that I owed nothing for all those support I'd be pleased. It was the very first of numerous occasions she insisted she was proper after I might record she was incorrect and frequently had previously supplied her with paperwork. She subsequently examined the overcharge for devices and stated she'd need to keep in touch with the specialist. At that time she returned to problem of online sites and that I described at length they hadn't charged me ahead of time and just how many emails I'd obtained. I stated the day which was on all expenses I obtained and that which was within the emails. Upon analysis she said she did look for a report on an “un-billable quantity of $35.00 for that amount of February 8th to March 8th” stating it mentioned they were not able to statement for that and also the organization might consider that “lost revenue.” I stated that was precisely my problem which sometime it'd somehow appear like a bad debt. Therefore may I please possess a notice declaring I don't owe these costs. She decided and stated she'd call-back when she talked using the specialist (she really arrived through with this inside a couple times). She's likely to start a IT work-order to create this a softer move from the shut consideration to an energetic consideration later on.
At 10: April A.M. She called back and stated that she was creating a notice that will suggest that he $35.00 was us-billable and never owed by me because it was a business mistake. She stated she'd talked using the customer support broker that waited on me about the 8th of April concerning the cost for 1 extra recipient. He'd had the opportunity to help make the credit modification of $9.10 but wasn't (because of not all my providers being outlined) in a position to alter the consideration. She's likewise unable to at the moment but has created a “case” for himself for follow up once another division has fixed the providers. For the present time she's crediting my take into account the $7.00 additional cost along with a credit for $3.00 because she can't see tax changes essential for this $7.00 and also the $9.10. She stated that my next statement in four weeks might nevertheless display one more recipient but before I obtain the statement she must have been informed and in a position to create the required modification towards the quantity of devices I've and supply the credit. She offered me her toll-free quantity and extension number again.
Some records skiped when I am only including a little part like a test of the inadequacy of ATT
Notices May 11th through 17th
866-291-7221.
Ms. D
On Friday morning the 11th I called Ms D in ATT government appeals group at roughly 9:48 A.M. I advised her the technology division seemed as though they had a need to contact me back after they had quality towards the issue last Friday. She decided that she also recognized that. I informed her I had been calling to see her of this because it seems the issue was compounding—she decided. Since I have could be outoftown for 3 times I advised her to make use of my mobile phone to contact me.
On Friday the 15th KCC submitted my 2nd mail towards the government appeals group, stating they'd no authority over wire and online sites
On Friday the 18th, Ms D quit a note at 12:22P.M. Concerning the issue delivered to them. She believed it recommended I needed to consult with the technology person. She named again at 2:21 and simply remaining brief message stating she desired to consult with me concerning the criticism.
After I called her back she did state that exactly what the technology person stated was they were likely to look after the issue and there is no problem to become worried about so far as getting the 4th link as she would remain on top of it and might credit back before I really actually obtained the statement (turning up on next payment). She subsequently stated it might take atleast until July. She subsequently resolved the $100 credit card stating which was section of a choice about the mount. That I possibly might get the $100 credit card or even the $125 check, which she stated I'd obtained and banked. I informed her which was false. The $100 Credit card was provided by a Tami who replied on my next evening of calls concerning the previous phone line-in Feb and went back through the move of calls on April 8th together with her. She proceeded to claim. I again informed her the title of the individual I talked with and they had suggested these were in Springfield MO, that I'd not required a worker identification number and stated this does no-good anyhow as prior individuals have suggested they've no method of calling somebody by that quantity. She set me on-hold for awhile stating she'd seek advice from Springfield documents of team after which returned on and stated no body endured in Springfield MO by that title. She insisted there is no report of it, however there have been after I was used in another division on April 8th. I informed her I ought to have paid attention to my kids along with other young adults and not completed business with ATT. I required a good handle for that boss and was informed she couldn't offer that info. I then simply put up. Three nights later the credit card turned up. I named and quit a note that it'd. I also informed her when she might proceed to credit back the overcharges and finally correct out the payment then we ought to have anything fixed and finished as decided.inCORRECT
Conversation with Government Appeals extended for pretty much 2 more weeks:
Records from last couple weeks follow:
Notices JUN 29th JUL-11
Bill # Uverse
866-291-7221 Skip D
I switched on the family room television to locate it'd been disconnected. We rarely make use of this television therefore it might have been disconnected for a while. Didn't have time for you to cope with ATT at that time. Friday evening the 25th we obtain the statement to see they disconnected 2 additional devices (as recall they currently had 4 linked in cyber-space but just 3 linked on payment) but nonetheless charged me for 3. The day all this was completed was May 21st, exactly the same evening the Credit card was obtained. Skip Williams had named in early July to express they'd create the credit, stated it'd be-at least yet another month before it had been sorted out, but created no note they had really disconnected something. Additionally they transformed charge in the 30.00 a month (twelve months unique) to 49.95 per month. Chose to cool-down before calling ATT.
Named ATT office of Neglect H and remaining concept on Friday, June 29 at 7:14 A.M. Cdt.By Wednesday, July 01, @ 2:45 P.M., I'd not had any return phone.
Thursday, July 02, I quit a note on Neglect C’s voice-mail at roughly 10:30 A.M. CDT on her to contact me back and remained from the telephone until 2P.M. Skip D delivered my phone at 2:51 P.M. CDT but I had been unavailable.
I called her again @3:28 P.M. CDT, remaining concept that I'd be from the phone today. No-return phone that evening, next day is vacation.
Ultimately talked with Miss D on Thursday, July 07 at about 9:15 CDT. She ripped up consideration and realized that they'd disconnected 2 devices. She'll have Technology department. Talk to me to re connect the family room television. I subsequently raised the overcharge about the wire. She first stated that my bill were only available in February which the six months was up. I advised her it began March fifth or 6th and was to get a year as well as if it'd been for six months the full time wasn't up. I also advised her that I'd the initial ad along with other paperwork to aid the entire year at that cost. She appeared through all of the billings and decided that actually about the billings it stated 12 weeks. She'll examine and obtain back again to me concerning the $19.00 credit.
Miss C called again at 10:10 A.M. – she was giving a $19.00 credit to statement that operates June 15 to September 14th which I delivered look for cost on today. She's also flagged the consideration to confirm next period that ought to be anyday today.
She then had Christie in the technology department. Access it and Ms D got down. Christie subsequently had me unplug container on LR television and he or she started procedure for setting it up stay again. She'd me on telephone for around 10 moments but did get LR television re installed&efficient July 7th and so I might owe ATT for seven days on existing billing period.
At this time I sensed I'd no-chance of actually getting a proper statement once we are six months into this and never one-bill continues to be proper so:
Named to stop support on Friday, July 20, around 3:15 P.M.informed them there is no method ATT might make me a satisfied client nowadays once they request.informed them I needed support ended –she was off-line and had me on-hold, returned and created money present to remain & I stated no it had been method to overdue for that. She explained I'd have to consider gear to some advantages bunch and vessel shop within 21 times. She again was off the telephone for awhile then arrived on and offered me several to supply towards the advantages store. Required images of gear resting in advantages shop, ID# etc. And was informed by UPS worker to maintain paperwork for atleast annually because they have experienced clients confirming that ATT has arrived back nearly annually later declaring gear wasn't delivered! Whoa! A business which makes great money-off of ATT cautions you about them.
Within thirty days I obtained a phone from the customer study business as phone proceeded it had been apparent it had been ATT attempting to determine why I quit. Asking when the new organization I went with paid more income upfront. They desired to understand then if your bigger refund from ATT might get me back. I noticed that despite the fact that I had been unemployed ATT didn't have sufficient cash to obtain me back like a client, and stressed the issue was using the boss and top-tier officials the Elderly Executive VPs and also the panel must ignore all instantly.
UPDATE: March&ATT nevertheless owes me $10.58. I went having a little regional provider SUREWEST with brand new lines—problems NONE—installed as decided, expenses usually proper, ethical and respectful and not claim using the client, more stations for that buck and also the quality of the image on outdated collection and 2-year previous collection is a lot much better than on ATT.
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