Before I actually Registered for (around. A few months preceding) FiOS I'd removed about the Verizon site and place a bundle together for Television, Web, AND Telephone. I never posted the contract or was actually delivered any gear, simply looked over what it'd charge me and what choices I'd.
1st Issue Just Before FIOS: A Few Months later I obtained a notice for over $200 for simply FiOS telephone costs that I NEVER registered for. Never had just one contact, never actually had a telephone
I initially registered for Verizon FiOS Television and Web in September. At that time I registered Verizon had a unique opting for Free DVR for 12 Weeks.in those days Verizon also had no outlines of any sort operating in the street to my home.
1st Issue: It got them from June until November in the future out and deploy the collections.
2nd Issue: Easily wasn't house to assist the technology discover the outlines he was ready to state he could not discover the point when all it required was me assisting the person pay attention to a, they ought to have delivered 2 males, if it had beennot for my very own instinct then I'dnot have ever endured wire.
3rd Issue: used to do not obtain my first 2 expenses after which again obtained a notice. I named plus they explained that new clients just obtained E-Mail expenses. I went online to obtain my statement, you know what, you'll need your account range in the bill to enroll/sign up. Therefore where was I designed to get my bill amount to start with.inadequate conversation, really poor style.
4th Issue: I went online to pay for 1 statement of approximately $260 and was billed three times about the bank card bill. It around picked my consideration and charge me costs. It got 16 hours of lost-work to repair the problem within the subsequent months plus they only hardly compensated the facility costs after fighting with administrators. They offered us no payment for the lost-time and disappointment.
Fifth Issue: After six months of non stop issues I ultimately treated my first statement promptly in the organization in my own mail. After researching the statement I noticed I had been being billed for an web bundle I never registered for and DVR at $20 per month! I named to solve the Problem plus they acknowledged the web bundle as much as that day but didn't take it off in the membership (which was a boss). They've declined to get rid of the DVR stating that it had been not area of the initial contract.
6th Issue: a person support consultant three times attempted to delivered me my orignal contract that we HAVEN'T OBSERVED via email. After resting about the telephone for just two hours attempting to solve the DVR problem she desired to log off the telephone with me while I waited for that E-Mail after which have me call-back, clarify the whole problem to another person, etc. At this time I had been really discouraged and told this lady that she does not understand jack about port since a kid may let you know emails consider simply no time for you to be obtained. I still haven't obtained this email.
7th Issue: I've invested hours on the run around attempting to utilize their telephone program simply to be informed more than 10 occasions that I had been within the wrong division.
8th Issue: at-one place before my support was ended a boss offered us 3 free weeks of HBO for the difficulty using the payment.in the place of being free it had been billed on my next statement.
This Problem is by using the Payment Division that addresses FIOS for De. I am 23 yrs old and also have a long time of spending money on wire in front of me that Verizon clearly doesn't need.
All I'd like is my DVR at $20 per month acknowledged in my experience, they're providing a few months free $150 cash-back atm, a price of $210, I am requesting a price of $240, that was guaranteed to me when I registered. They ought to additionally pay me for my lots of of period and disappointment which may be approved in virtually any quantity of free HBO that was likewise currently guaranteed in my experience. Till then I am not PORT that I owe to Verizon so when I acquire some extra cash I'll be getting appropriate motion using the Public Utility Fee and all 3 Credit Agencies.
Somebody having a mind at Verizon please ASSIST!!!
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