Usacomplaints.com » Business & Finance » Complaint / Review: American Express - My attempt to cancel an American Express card. #701679

Complaint / Review
American Express
My attempt to cancel an American Express card

Amex was my first charge card I actually certified for and had it to get a period of time — near to 10. After not applying it to get a year or two, I chose to stop it. Our termination coincided having a statement declaring my 45 buck account was coming due. About 3 times prior to the statement was due I contact customer support to stop it. They advised me they were not able to achieve that since the computers were down.

No biggy in my experience — I'd a couple of days before statement was due. About the evening the statement was due — again, simply the $45 membership price. I called again. Once more I had been informed the computers were down — may I call-back? I stated that my statement was due today and that I needed it ended. They stated not a problem once the computers are up we are able to credit your consideration and obtain it ended. I had been reassured from the repetition. Around three times later I named again to stop.

For That 3rd period I had been informed the computers are down plus they couldn't support me. I had been just starting to obtain a little anxious today whilst the statement was overdue and so I requested to consult with a boss. I had been moved. I told him that my statement was overdue and had a need to understand this handled. The repetition stated not a problem for whatever reason his pc wasn't along and he'd credit my consideration and stop my card. He also believed to dismiss my next statement whilst the modifications may possibly not be essentially from the payment period.

I had been experiencing a bit more happy. Our next statement came it stated I still owed the $45 along with a $29 late charge. Didn't believe a lot of it whilst the repetition stated this might occur. Properly per month next I obtained another statement stating that my consideration was 2 weeks approved due and another $29 overdue charge was evaluated. I acquired straight back about the telephone and described the problem.

The representative says nothing continues to be mentioned on my account but she'll stop my account but can't credit my bill. I then request to consult with a boss. It was the 6th individual and also the 2nd boss I've talked to. I show her, Skip Perry, a boss, what's occurred. She claims she's individually eliminating my consideration and eliminating the costs which I'll get a notice within the next 10 times declaring what we mentioned. I hung-up half-way thinking that issues were looked after.

24 hours later I named and requested the standing of my bill. The repetition stated the consideration nevertheless kept a stability 83 bucks which my consideration was shut because of non-payment. I request to talk to a boss again and was aimed to some Miss Fruit. I once more described my issue and he or she advised me that she'd look after eliminating my consideration and crediting the costs. I requested that the notice be sent immediately to verify this. Skip berry stated that they do not do this. I have to watch for my next statement.

Not trusting her I requested to talk to her supervisor who's Neglect Vestal, the 9th individual and also the 4th boss. Today Skip Vestal said just like everyone except the consideration was today documented as shut by me which she'd credit the consideration and individually deliver me a notice of verification within 2 business days. That's where it stands today. She stated it requires 48-hours to revise anything and obtain my notice out. She also claims this shouldn't be placed on my credit history. I still am not so assured this issue has ended and that I have started getting titles and that I have preserved all of the expenses under consideration.

I really do truly genuinely believe that the reasons I obtained about computers being down was a rest to maintain my bill available of course if there's other people available who got exactly the same reasons I'd like to hear from you.

In my opinion that is an effort at questionable company working. I understand others who attempt this also — like AOL.


Offender: American Express

Country: USA

Category: Business & Finance

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