Usacomplaints.com » Telecommunications » Complaint / Review: Verizon Wireless - FCC and Atty General complaint against Verizon Wireless. #560686

Complaint / Review
Verizon Wireless
FCC and Atty General complaint against Verizon Wireless

The next is definitely an energetic criticism using the NC Atty Standard and also the FCC regarding Verizon Wireless intentionally devastating the connection of clients who selected to remain on Alltel information ideas. This could mainly influence people in edge areas (however marketed as full-coverage places) An update for this criticism is the fact that Verizon is retaliating by eliminating breaks that people had been administered due to prior company problems. Please distribute these details around, particularly to any Verizon clients you realize who might be having connection issues. IT MAY BE planned.

FTC criticism # 25257585 NCDOJ Criticism # 1001670 FCC criticism 10-C00194123

This might require a specialized individual to comprehend the facts.

Verizon Wireless purchased Alltel and also the Alltel clients might stick to Alltel ideas. Verizon has become intentionally devastating the connection of smartphones which are about the Alltel plan rather than the more costly Verizon strategy.

We got to Verizon Instant once they bought Alltel. We were/are on the knowledge strategy with one "smartphone" and also the relaxation normal telephones.

I had been looking to improve phone party when the move was completed to combine Alltel etc. Rather I came across that my phone (the smartphone) wouldn't work very well being a telephone. I had been recommended that the smartphones do not get nearly as good of party (why-don't they promote that, eh?)

I've suffered weeks of bad phone support and also have been through many phone modifications (which recommended losing countless bucks in components that I'd bought for my unique smartphone).

The function that caused me to alter telephones and shed my expense in components was a meeting where my spouse was frantically attempting to contact me since our son was bleeding also it wouldn't quit. Our boy was with me and he or she could contact him to make contact with me, but imagine if he'd not been there? (I thought).

For weeks we'd maintain exactly the same vehicle and he or she could be not able to contact me but his phone works only good (same strategy but his isn't adata telephone).

Verizon tech support recommended likely to another make of telephone plus one about the Verizon system-so that I really could obtain a "cross" PRL (preferred running listing) to ensure that I really could get telephone reception. After many more telephone trades and lost moment I had been ultimately recommended of the trigger.

Verizon Wireless is deliberatly crippling the smartphones that are on an Alltel plan rather than the more costly Verizon strategy. This really is just the smartphones which are being impaired. Our telephone includes a PRL of 40059 which intentionally limits my connection despite the fact that I'm within the advertised full-coverage area. Imaginable my rage at finding that these weeks Verizon have been intentionally massive my connection to try and get me to maneuver for their more costly strategy. The Verizon strategy information PRL begins having a 6

In my opinion that their steps may be legal because they are discriminating against former Alltel information telephone clients.

It had been a tech-support supervisor who unveiled this in my experience since they're really discouraged in attempting to provide assistance to individuals whose telephones are now being intentionally handicapped with a disabled PRL.

This deliberate crippling of smartphones which are still on Alltel ideas might lead to public security problems like the event when my son was bleeding. Envision after I unearthed that my telephones problems and bad party was a PLANNED advertising technique by Verizon.

Update 2/17 I had been approached by one Betty Milbrodt in the Verizon Wireless Leader's workplace declaring that since I had been on an Alltel plan that I had been not eligible for the exact same connection that I'd have easily was on the Verizon strategy. She essentially proved my accusations. Additionally she recommended me that I had been not eligible for the credits that were put on my consideration by an early on customer support supervisor and they were likely to take away the breaks. I'd been worried about this retaliation by Verizon Wireless.

If you should be a good phone client who's on an Alltel strategy with Verizon wireless and also you are experiencing connection issues please be aware the criticism figures at the start.

Steve Winte


Offender: Verizon Wireless

Country: USA   State: North Carolina

Category: Telecommunications

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