Verizon Wireless has overcharged me approximately $1130 since this January. I've been charged for services I did not incur: gross excess minutes, premium services, multiple text messages and data services, none of which are valid charges. Verizon has been completely unresponsive in responding to my complaint.
Their Fraud Department says they are all valid charges and claim they are all made from my cell phone. They don't see a problem here. I see a major problem. My phone is always in my pocket, in my hand or on the charger at night. I believe they are unconscionably ripping me off for services I never incurred and never will incur.
By the way, we signed up with Alltel many years ago. Any differences with Alltel were quickly resolved. Last year Verizon took over Alltel. We've never been satisfied with Verizon's service.
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