I had been a customer of Alltel for five years, i have never had any complaints with there service until they were acquired by Verizon. On June 9th my phone service went dead my husbands service and my mom service was dead.
Me and my husband went to the Verizon center it was packed with Alltel customers, standing around because they had no service also. We went inside and waited for someone to help us. A very rude young man came out and explained to all the Alltel customers that the celltower was hit and that there wasn't anything that they could. I asked the young man how come it's only the Alltel customers we received letters stating that we are Verizon customers now.
This young man proceeded to tell all of us we can call customer service but they would just tell us what he said. I decided to get rid of this service of course I now have received a bill totaling 669.60 for early termination fee for my three lines. They should not penalize any consumer when service is not what it should be and they decide to find better. Alltel/Verizon sucks and by the way my outstanding bill has been sent to collections. I wonder how many other consumers that didn't appreciate their customer service received these collection notices.
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