I am a ten year customer of Nextel and have had excellent service from my local retailer who has sold me three Nextel phones. Recently my phone died and they suggested a new I580 Nextel. There were problems with coverage, dropped calls and very bad customer service from Nextel. I took the phone back and the retailer was dropped four times by Nextes support trying to trouble shoot the problems. Unable to resolve the problems I returned the phone and called Nextel to return the phone. Got a flat no. The previous calls that I documented were not noted by the Nextel support people so they claimed I had not notified them within the 30 day trial period. I was charged for the defective phone. They refused to give me a case number so that I could dispute the charges and they refused to give me a contact to call back. I will never again consider Sprint / Nextel for my business.
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