Verizon came out to install FIOS for my neighbor (which he was complaining that they ripped up his yard) and they clipped my line to my home telephone line. I call thinking there might be someone that can come out. Nooo, I have to wait 5 days until someone can come out and look at my problem. That in the year 1970 would have been poor customer service but in the year 2009 I am embarrassed to use this service and own stock in the company. If you are with Comcast or another provider I would recommend staying and not switching to Verizon. They leave you hanging for 5 days before someone will come to service your phone. The funny thing is this is the second time something like this has happened. Verizon once snipped my cable line for my Internet when they were installing FIOS for another neighbor two homes up. Verizon hires contractors that don't take any responsibility for their work.
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