No time before have I been thus displeased using the customer support and tech-support supplied by a significant organization like Verizon. I've been a FIOS client for all weeks without any issues. Fourteen days before, I began obtaining the dark display, Currently Unavailable problem with my HD DVR. The standard set-top containers in the home work just good. I named, and also the consultant in tech-support (who I eventually achieved after six calls and getting stuck speaking with the fembot again and again) appeared surprised after I described the issue. She advised me they have never noticed this issue before and might deliver me a brand new DVR since mine is damaged.
I received the brand new container, understanding all-along that there's nothing wrong with mine! Connected it-up and nothing. Between your last-call and obtaining the fresh container, I did so disconnect it and also have it work with many times at the same time before needing to replicate the procedure. Today, I called again and described the aged DVR was functioning good for some times at the same time. The consultant explained this issue doesn't occur, which my wiring is poor. He's delivering a specialist tomorrow and explained that YOU WILL SEE costs for the fix! Before I'd FIOS installed, there is never wire within this home! I have just existed below for 4 weeks! The wiring is THEIRS as well as their specialist mounted it! I'm DEFINITELY NOT spending money on repairs! He described that I really could not have now been experiencing this issue till it got really chilly this week. I told him to check out the records on my consideration, and he'd observe that fourteen days before I named using the same specific issue. He explained I had been incorrect which there is no such notice.
Several minute later, I noticed him being trained within the history to send a consultant. We experienced the arrangement procedure and somebody ought to be here tomorrow. I'm so unhappy. I waited quite a long time for FIOS and also the nonsense has ended-rated. An marketed bundle of $99 per month truly costs $200 per month plus they do not let you know that! It is $50 for that DVR and two-set top containers and about $30 value of costs each month, plus tax. It's no where near $99 per month
I hope I Would completed more study, I wish others observe this before purchasing FIOS. I might perfectly change-over to comcast!
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