After I changed to Verizon FIOS from DSL, the adding specialist blocked the "container" right into a fluorescent lighting in my own cellar. After I switched off the lighting (and every lighting in my own cellar he quit on), FIOS no further worked and that I had no idea why. After investing one hour looking to get a specialist, I then found out exactly what the issue was, and blocked the "container" into an outlet, utilizing an extension cable. The store wasn't easily noticeable, however the specialist didn't ask me to locate an store or note that FIOS wouldn't are he mounted it.
I asked if my notebook might be designed to FIOS and he offered to complete it without mentioning the cost will be a$54.99 to get a about a minute procedure I really could did myself.
Once The statement arrived, I discovered the $54.99 cost and unearthed that the six-month marketing discount hadn't been requested the time of time I'd FIOS. I had been owed an $89.00 credit. I named to obtain the modification created and was guaranteed the credit could be utilized. It wasn't, and that I needed to contact again.
Our DSL service wasn't stopped, and I had been charged for that, although I had been not utilizing it, leading to double-billing. I named to fix that, although not just was it-not fixed, but I had been billed for DSL the next month. One broker stated that the support was canceled but no credit was utilized; another stated that the DSL company wasn't ended. I used one hour talking with three individuals who set me on-hold for fifteen minutes each before I had been disconnected every time. Many times others arrived about the point. I'm quite a individual individual, but by this time around I had been livid. I eventually got somebody who stated that a reimbursement check could be delivered and my DSL could be ended. This could take-two months, I had been informed. I actually donot have lots of religion that Verizon is likely to be delivering me a check.
The corporation must get its work together. What with shady specialists, horrible customer support and inefficient payment, it is a question anybody uses its solutions. I've a two-year agreement for FIOS, and that I am really sorry I registered for this. FIOS is reallynot that even more quickly than DSL, and also the cost and stress related to FIOS aren't worth the questionable advantages.
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