We received a phone call from a Chris Carpenter in October and I quote 'hi this is Chris Carpenter with AT&T and we have some great new plans to reduce your local and long distance bills.'
I explained that we already had a plan with AT&T that could not be changed or we would loose the discounts that we had as it is a packaged plan for small business accounts. He said that he understood but he wanted to ask me some questions that required yes and no answers. He then proceeded to ask me questions so fast that you could not even understand what he was saying. I stopped him several times with questions and he kept saying that he was with AT&T and that this would not change our bill. He Lied
After I hung up with this Chris I immediately tried to call him back at the number he had given me but of course no one would answer the line. I immediately called AT&T and had them put a block on our billing account in case they tried to switch anything. Well we received our bill today and we had been slammed for $115.77 and it was going to change our plan so that we would have lost all of our discounts.
The person at AT&T is being very helpful at getting this problem resolved and our company is going to file a complaint with the Government against USBI. I have already called USBI and told them that we are not paying this bill.
This little incident almost cost me my job today and so yes I am extremely upset. Companies like this need to be prosecuted for lying and closed down.
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