Our long-distance service provider was Qwest for which we pay $20. For unlimited long distince for US and Canada. When I received our phone bill last month there was an additional charge of $7.80. For long distance. I phoned Qwest and they said I needed to phone USBI to have their service disconnected. I did that and was told I had ordered USBI service on Sept. 9. (I would not have intentionaly done that) I asked to be disconnected from USBI and I paid my Qwest bill. Why should I be paying Quest for unlimited long distance and USBI for the same service?
Surprise, I received my new Qwest bill today with an additional charge of $23.06 to USBI. So I phoned Qwest and they told me it takes up to 90 days to change service back to Qwest. But, I am still paying Quest $20. For unlimited long distance. That I don't understand. So, I phoned USBI to complain. But, they also told me it takes up to 90 days to make the change. All I can do is discontinue making long-distance for another 30 days. USBI is a telephone rip-off that Qwest should not bill on behalf of USBI!
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