When I ordered I was advised on chat that the 30 day trial period starts from ACTIVATION. Just short of 30 days, I discovered that their "live chat" Link does not work, "link not available", then the MagicJack "live help" buttons send you on a chain of buttons that all return to the same place. Eventually you get live help. On live help, they refused to supply a return address or supply an RMA and claimed I was outside the 30 days since ordering. When I ordered they told me on live chat that the 30 period starts upon activation. I explained that I was overseas and the package would take some time to be forwarded to me from the US address. I then called my credit card company and requested a reversal.
More complaints about magicjack. Their long distance rates are good but still twice the costs of say VoipBusters.com however, my wife just loved the way she was told the balance at the start of every long distance call. Watch out for "splash screens" these open up on your computer upon start up for several minutes, you can't move them, you can't minimize them. Get the common magicjack blocker to beat that nasty feature that happens on every call, you cannot beat however the start up. Just leave your MagicJack unplugged till you need to use it. I just ordered a Cisco phone, a Cisco ATA-186 and will get no advertising, better rates and less hassles.
Dan needs to get rid of his video on the front page, who wants to see that all the time. I feel like I've been forced to go inside his home. Dan also needs to thing about users, any tech customer will not tolerate the splash screens, they want to use their own devices that magicjack refuses to support and in fact magicjack keeps that information a secret but apparently its discoverable in 90 seconds if you know what you are doing, not that I was able to do that, I gave up. Another warning. MagicJack USB extension cables cannot be used on any other USB device, its a weird little extension but a normal usb extension should be fine.
Magic jack will be fine for many but their splash advertising and failure to support other devices is what will destroy their otherwise good product. Not to mention their next to fraudulent descriptions and information on live help, and their delinquent failure to accept returns from pissed off customers like me.
0 comments