Last May I made a purchase from firesteel.com I ordered several products. $70 worth to be exact. I had spent several weeks looking for a quality fire starting method and firesteel.com had the best firesteels from what I found.
I promptly recieved my order. I felt like a little kid on Christmas. When I opened my order I noticed the one of the firesteels I ordered was not right. Firesteel.com had accidently shipped me the wrong item. I contacted Ron via email. He responded and said they occasionly made mistakes when shipping, he was sorry and if I returned the product he would happily replace it. I returned the firesteel and have not heard from Ron since.
In August I emailed Ron again to ask about my order. He did not reply.
In February I remembered the firesteel that I had not recieved. I again emailed Ron twice and have not recieved either a responce or a replacement product.
I am very dissapointed in this. From what I heard Ron ran a better company than this. Maybe his company is not doing good, maybe he just doesnt care about his customers. I do not know his reasoning for handling business in this manner. I do know one thing it is my duty to tell others the truth about my experiance and to hopefully save someone else some money. So in my opinion I say to avoid Ron and his company firesteel.com
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