Complaint / Review
Urban Active
Cancellation policy, ripoff, misleading, scam

Signed contract for tanning that included automatic payments deducted from my checking account. During the strong armed sales pitch, was told I could cancel any time. Asked to cancel after one month. Was told it needed to be in writing. Downloaded form, filled it out, brought it in - NOT ACCEPTABLE.

Was told I needed to fax the form in to corporate - actually was on the phone with employee who walked me through the process as I did it. Found out today (about a month later) I AM STILL BEING BILLED! Called and was told they have never accepted faxed cancellations!

Now I find out that I have to fill out form, send it REGISTERED MAIL, and submit a TEN DOLLAR CANCELLATION FEE! Was told initially that the first month's payment was to cover the last month's bill. So why the ten dollars? To his credit, the guy at the club was pleasant but said he listens to outraged customers every day.

This one month of tanning has turned into a THREE MONTH NIGHTMARE.