I signed up for the 18.88 unlimited tanning with Midnite Sun & Cruise. My contract was to take a minimum of 6 payments automatically from my checking account on the 1st of each month. After six payments I cancelled my membership and still got charged a 50 dollar cancellation charge. Why?
Well lets start with the details that the stores receptionist didnt explain to me when I signed up.
A. When you sign up the initial month is not included in the the 6 auto payments because your paying that in the store until your account is set up.
B. They have to receive a written cancellation notice from you and mailed to them in order to cancel. Certified mail is recommended on their website but it just wasnt explained to me. (To their credit I didn't send my certified but they accepted it anyway.)
C. They must receive your cancellation weeks before the 1st of the month or they will continue to bill you for at least the next
Month.
D. Here is the best one. After your 6th payment if you cancel before the following month is over you are considered still under your membership and charged with early cancellation.
So technically how do you cancell without the charge? This happened to me and their manager at the Holland location just explained it that way. I think you have to do 7 payments and then your in the clear enough for the membership cancellation.
Sound confusing? It is supposed to be!!! Its a money maker for them. Their fee was charged less than a week shy of the end of my membership that I had already paid for! What?!
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