I cancelled my membership with urban active over a year ago. It wasn't until i called them back to rejoin for membership that they told me i owed them close to $300.00. They told me that they saw that i had cancelled but for some reason the monthly fee kept billing but was not coming out of my account. Now they say that if they take the fees off i will still owe them one last month for membership. I told them that i don't understand why i owe them a final month when i had to pay my first and last month's membership before i even set foot in the gym. They said they would call me back on several occasions but never did. They even called me to advertise as if i wasn't a previous member. Very poor service. And my issue was never resolved they haven't taken off the balance that they've incorrectly charged to my name. They just say they will take care of it and when i call back its still there. I hope they get better management at the murfreesboro road nashville location right by mcdonalds.
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